Assign the to control who can see the article (e.g., Internal vs. External/Customer-facing).
For more technical details or troubleshooting specific versions, you can refer to the official BMC Documentation on Knowledge Articles . Overview of knowledge articles - BMC Documentation remedy
In , select Create New > Knowledge Article from the main navigation menu. Assign the to control who can see the article (e
: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : drafting your content
In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy