While most experiences are negative, a small number of users reported successful expensive repairs (like full transmission replacements) after involving supervisors and providing extensive service records. However, these cases appear to be the exception.

: A separate membership-based buying club for home goods that offers its own product warranties and a 30-Day Money Back Guarantee .

: Policies often contain numerous technical exclusions. For example, some users found that while a specific part was "covered," the necessary seals or housing for that part were excluded, leading to out-of-pocket costs.

: The company has faced major legal action, including a lawsuit in New Jersey for misleading customers, which eventually led to the business filing for bankruptcy and ceasing operations in that state.

: The company may only cover the cost of a part up to a "market price" found on sites like eBay, which often forces customers to pay the difference for high-quality or OEM parts.

: Many customers struggled to obtain prorated refunds after canceling, with some reporting it took over a month of persistent calling to get their money back. Alternative Perspectives

: Users report that claims are often rejected for trivial reasons, such as a single missed oil change or labeling major component failures as "normal wear and tear".