Designing — Performance Measurement Systems: Theo...

Identify key stakeholders and define the strategic objectives. What does "success" look like?

Before building, you need to understand the "why" behind the system. Designing Performance Measurement Systems: Theo...

The system shouldn't just tell you if you hit a goal, but also help you question if you are measuring the right goal [1]. 2. Practical Design Steps Designing a system typically follows a four-phase process: Key Actions 1. Design Designing Performance Measurement Systems: Theo...

A more modern evolution that considers five facets: Stakeholder Satisfaction, Strategies, Processes, Capabilities, and Stakeholder Contribution [2]. Designing Performance Measurement Systems: Theo...

Argues that a system must be integrated (linking strategy to operations) and multi-dimensional (looking beyond just finances) [1, 2].