Designing Bots: Creating Conversational Experie... Link

A bot is never "finished." Use real interaction data to sharpen its performance. See where users get frustrated and quit.

Great conversation is linear but prepared for detours. Map out the user journey like a script. Designing Bots: Creating Conversational Experie...

Test different greetings to see which leads to better engagement. To help me tailor this feature further: A bot is never "finished

Always provide a way to reach a real person when the bot hits a limit. Iterate and Refine Designing Bots: Creating Conversational Experie...

Provide quick-reply options to reduce user typing effort.

Text on a screen should mirror spoken language—concise and rhythmic.

Add new trigger phrases based on how people actually talk.