Many reviewers reported long wait times and unhelpful phone support.
The entity formerly known as (rebranded to BBVA Compass and later BBVA USA) no longer exists as an independent financial institution. It was acquired by PNC Financial Services in June 2021, and all accounts have since been converted to the PNC platform . compass*bank
A frequent point of contention was the application of high overdraft fees, even when accounts appeared to have pending balances. Many reviewers reported long wait times and unhelpful
Reviews for the bank's legacy services and its current form under PNC are summarized below. Legacy BBVA Compass / BBVA USA Reviews A frequent point of contention was the application
While Money magazine once recognized its app as a top performer, later users complained about repetitive security questions and technical bugs.
Before the acquisition, customer feedback was largely polarized, often leaning toward dissatisfaction regarding administrative policies.