Research in this field often focuses on how firms transition from selling physical products to offering integrated service solutions . Below are several key papers and resources categorized by their specific focus on business services: 1. Strategy and Development
: An analysis of how business service firms use open innovation practices differently than manufacturers, often attaching more importance to scientific and technical knowledge . Read at ScienceDirect 2. Digital Transformation and AI business services
: A comprehensive literature review focusing on the five unique traits of services (intangibility, inseparability, heterogeneity, perishability, and ownership) . Read at ResearchGate Research in this field often focuses on how
: An official statistical guide from the UN Statistics Division that groups similar tasks into broad business function classes to help monitor global value chains . 4. Industry Trends (2025–2026) Global Business Services as a Strategic Function | BCG Read at ScienceDirect 2