Best Buy Mobile Return Policy -

You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones

The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026) best buy mobile return policy

Most smartphones and cellular tablets have a 14-day return period . You can return in-store or by mail

If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges. Pre-Owned & Refurbished Phones The restocking fee is

Best Buy charges a $45 restocking fee for the return of opened cell phones, cellular tablets, and cellular wearables.

Best Buy ’s return policy for mobile devices is strict compared to its general return policy, focusing on a short return window and specific restocking fees for "activatable" devices (cell phones, cellular tablets, wearables, and hotspots).