A Guide To It Technical Support (hardware And ... [ LEGIT ]

: Closely mirrors CompTIA A+ exam objectives (such as 220-901/902 or 220-1001/1002), making it a direct study aid for certification.

: Unique to this guide is its focus on the human side of support, such as handling irate customers professionally and maintaining assertive, respectful behavior. A Guide to IT Technical Support (Hardware and ...

: Reviewers frequently praise the clear, color photos and diagrams that help demystify physical hardware components. Critical Considerations A+ Guide to IT Technical Support (Hardware and Software) : Closely mirrors CompTIA A+ exam objectives (such